Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

DESFECHO RELEVANTE UNIPESSOAL LDA
Rua da Liberdade, n.º 47, Loja B
8400-369 Lagoa, Faro, Portugal
Email: [email protected]
Phone: +351 920 313 103

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number — when you request a demo, contact us, or create an account.
• Usage data: IP address, browser type, operating system, pages visited, time spent — collected automatically via server logs and analytics.
• Cookies: small text files stored on your device to improve your experience. See Section 7 for details.
• Billing data: company name, VAT number, billing address — when you purchase a license or subscription.

3. Purpose and Legal Basis

We process your personal data for the following purposes:

• Contract performance (Art. 6(1)(b) GDPR): to provide our services, process orders, and manage your account.
• Legitimate interest (Art. 6(1)(f) GDPR): to improve our website, analyze usage patterns, and ensure security.
• Consent (Art. 6(1)(a) GDPR): for optional cookies and marketing communications. You may withdraw consent at any time.
• Legal obligation (Art. 6(1)(c) GDPR): to comply with tax, accounting, and other legal requirements.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: hosting, payment processing (Stripe), email delivery — under data processing agreements.
• Legal authorities: when required by law or to protect our rights.

All processors are located in the EU/EEA or provide adequate safeguards (e.g., Standard Contractual Clauses).

5. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law. Account data is deleted upon request or within 30 days of account closure. Server logs are retained for up to 90 days. Billing records are kept for the legally required period (typically 7 years).

6. Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority (CNPD — Comissão Nacional de Proteção de Dados, Portugal).

7. Cookies

This website uses cookies to ensure basic functionality and to analyze website usage. Essential cookies are required for the website to function and cannot be disabled. Analytics cookies help us understand how visitors interact with the website and are only set with your consent.

You can manage your cookie preferences through the cookie banner displayed on your first visit, or by adjusting your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS), access controls, and regular security reviews.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.